FREQUENTLY ASKED QUESTIONS
Q How much flat area do we need?
As our bouncy castles and combo designs vary in size, please check the minimum required area next to the attraction you are interested in. If you are not sure just ask us. Q How high is the inflatable?
The bouncy castle inflatables are between approximately 1.7m to 6.5 metres high depending on the style of the inflatable.
If height is a problem please contact us.
Q What surface can inflatables go on?
Grass, dirt, concrete, paving, asphalt etc – please advise at time of booking.
Q Can the inflatable be in contact with walls or trees?
No the inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.
Q How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us. The extension cord also has a safety switch connected to it. Electricity usage will amount to around 2 cents an hour. If there is no electricity within 20m from the erection site of the bouncy castle then a generator would be needed which needs to be no less than 5 KVA. A generator can be provided by us at an extra cost
Q How much access space is needed to get an inflatable in?
Approx 1 metre (3 feet) for most inflatables, please ensure that water heaters or Air conditioning units are not blocking the access. Please enquire if you are not sure.
Q How long does it take to set up?
Around 10 - 15 minutes, depending on the site and the inflatable
Q How many children can use the inflatable at the one time?
Mini bouncy castles – between 6 and 8 children at the same time. The Midi castles, 8– 10 children and medium to large size castles can take up to 12 children at any one time under the ages of 13yrs. Other inflatables will vary
Q What happens if it rains on the day?
If we don’t hear from you we will always deliver rain, hail or shine. Also all bouncy castles have sun / shower covers provided. Unlike some of our competitors we offer covers that keep the sun off your children’s heads, keeps the castle cool in Summer and for rainy days, they are terrific in keeping the castle dry. Some interactive inflatables such as the mechanical surfboard ect are unable to be used in wet weather.
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Q How is payment made and when?
We will accept CASH payment to our driver on delivery if necessary. Personal cheques are NOT accepted on the day.
Q How long do I get the equipment for?Most parties are in the afternoon and so we will deliver and set up your castle between 9 am and 12 noon we will then come and take the castle away after your party has finished usually from 6 pm onwards although pick up time can be arranged to suit it can be no later than 9 pm. Q What happens if we damage the inflatable?
If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a bouncy castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.
Q What else should I be aware of?
Please keep streamers, poppers, silly string etc away from any inflatable as they stain the vinyl !! Face Paint also stains the vinyl. Please make sure all children’s faces are completely dry prior to them jumping. Any streamer etc damage found on the inflatable at time of pick up or when we clean the inflatable over the following seven (7) days will result in an automatic charge